Refund policy
Returns & Our 60-Day Quality Promise
Every returned garment travels a second time, and a great deal of what comes back is never worn by anyone. The giants can absorb that, and they do - it's cheaper for them to write off a pair of leggings than to care where it ends up.
We're small, and we'd rather not create the problem in the first place. So we've put the money into the product instead: limited batches, GOTS-certified organic cotton and bamboo, and every batch checked before it ships.
Returns are refunded as Omana store credit, not to your original payment method. The one exception is an order that arrives damaged or incorrect, or never arrives at all - those we'll refund in full to your card if that's what you'd prefer.
If something isn't right, email hello@getomana.com and we'll sort it out. We answer within 1-2 business days.
Wrong size
Try your leggings on as soon as they arrive. If the fit isn't right, email us within 14 days of delivery with your order number and the size you need. We'll ship your correct size free of charge, and you keep the original pair.
Not sure which size to order? Email us before you buy. We'd much rather answer the question than have you guess.
Faulty or damaged
Our 60-Day Quality Promise covers manufacturing faults for 60 days from delivery: seam separation, failed stitching, waistband elastic failure, a hole or fabric flaw not caused by snagging, or a dye fault.
Email us your order number and a couple of clear photos, and we'll ship you a replacement free of charge. You keep the original pair. If your size or colour has sold out, you can take full store credit or wait for the next batch.
If your order arrives damaged in transit or isn't what you ordered, tell us within 48 hours with photos of the item and the shipping bag, and we'll send a replacement or refund you in full - your choice.
Never arrived
If your parcel hasn't turned up, contact us within 30 days of the shipping date and we'll reship your order or refund it in full.
If tracking says delivered but nothing's there, check with your household and neighbours first, then email us - we'll help you open a carrier claim and find a fair resolution.
Anything else
We don't accept change-of-mind returns. If you're not happy with your order for any other reason, email us within 14 days of delivery and tell us what's wrong. Approved returns are issued as Omana store credit, and you keep the leggings.
About store credit
Store credit is issued as an Omana digital gift card, emailed to you. It never expires, works on any Omana order, is non-transferable, and has no cash value except where the law requires otherwise.
If something's gone wrong, please email us before opening a dispute with your bank. It's faster, and we'd rather fix it ourselves.
hello@getomana.com · Last updated: 1 August 2026