Refund policy
Returns & Our 60-Day Quality Promise
Every returned garment travels a second time, and a great deal of what comes back is never worn by anyone. The giants can absorb that, and they do - it's cheaper for them to write off a pair of leggings than to care where it ends up.
We're small, and we'd rather not create the problem in the first place. So we've put the money into the product instead: limited batches, GOTS-certified organic cotton and bamboo, and every batch checked before it ships.
Approved returns are issued as Omana store credit, not to your original payment method.
The one exception is an order that arrives damaged or incorrect, or never arrives at all - those we'll refund in full to your card if that's what you'd prefer.
If something isn't right, email hello@getomana.com and we'll sort it out. We answer within 1-2 business days.
Wrong size
Try your leggings on as soon as they arrive. If the fit isn't right, email us within
14 days of delivery with your order number and the size you need.
Once your exchange is approved, we will send return instructions and a mailing
address. The original item must be returned by mail, and customers are responsible
for arranging and paying for return postage.
After the original item has been received and approved, we will ship the correct size
free of charge, subject to availability. We do not charge a restocking fee.
Faulty or damaged
Our 60-Day Quality Promise covers manufacturing faults for 60 days from delivery: seam separation, failed stitching, waistband elastic failure, a hole or fabric flaw not caused by snagging, or a dye fault.
Email us your order number and a couple of clear photos. If your claim is approved, we will send you return instructions and a mailing address. The item must be returned by mail, and customers are responsible for arranging and paying for return postage. We do not charge a restocking fee.
Once the returned item has been received and approved, we will ship a replacement free of charge. If your size or colour has sold out, you can take full store credit or wait for the next batch. Any applicable store credit or refund is issued within 10 days.
If your order arrives damaged in transit or is not what you ordered, tell us within 48 hours with photos of the item and the shipping bag. We will send a replacement or refund you in full to your original payment method - your choice.
Never arrived
If your parcel hasn't turned up, contact us within 30 days of the shipping date and we'll reship your order or refund it in full.
If tracking says delivered but nothing's there, check with your household and neighbours first, then email us - we'll help you open a carrier claim and find a fair resolution.
Anything else
We do not accept change-of-mind returns. If you have an issue that is not covered above, please email hello@getomana.com with your order number and details of the issue. We will review the matter and work with you toward a fair resolution, but contacting us does not create a right to return an item.
About store credit
Store credit is issued as an Omana digital gift card, emailed to you. It never expires, works on any Omana order, is non-transferable, and has no cash value except where the law requires otherwise.
Return authorisation
Please do not send any item back before contacting us and receiving return instructions by email. A return is only considered valid once we have approved the request, provided the return address, and the approved item has been sent back by mail to that address.
Packages sent without prior written approval may be refused or returned to the sender. Unauthorised, refused, or undeliverable packages are not considered completed returns and are not eligible for a refund or store credit.
If something's gone wrong, please email us before opening a dispute with your bank. It's faster, and we'd rather fix it ourselves.
hello@getomana.com · Last updated: 1 August 2026